Terms & Conditions

Security

All payments made on the jottnar.com website are encrypted using secure technology and your card details are not retained or visible to Jöttnar employees, or conveyed to any third parties.

Privacy Policy

Data Protection: The collection and storage of personal information submitted to Jöttnar is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Jöttnar. When you visit the jottnar.com website, or when you register your details or purchase from jottnar.com, you agree to be governed by Jöttnar's terms and conditions.

Cookies: A cookie is a small file placed by us on your device’s hard drive. This helps us analyse web traffic and to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website by tailoring it your needs. We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. Cookies provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will not give us access to your computer or give us any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Online Behavioural Advertising: We use third party advertising services, including Adroll and Google Adwords, which may be used to serve advertising on our behalf and to help track the effectiveness of our marketing. To enable this our website may use tracking technologies including cookies, tracking pixels, web beacons and related technologies which help collect anonymous data such as your IP address and your website interaction and which may be placed by these third parties on your device for targeted re-marketing and advertising purposes across other sites and to measure your response to our advertisements.

Online Behavioural Advertising Opt Out: Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer customise ads based on your interests and web usage patterns using cookie-based technology

Google Advertising Opt Out: You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. For further information regarding the privacy practices of our Google advertisement provider, please visit http://www.google.com/privacypolicy.html

Adroll Advertising Opt Out: For advertisements served on the web by AdRoll advertisers, look for the AdChoices logo in the bottom right corner of the advertising unit or banner. Click the logo to learn more about interest-based advertising, who served the advertisement and to manage your privacy and opt out options.

ACCURACY OF PRODUCT INFORMATION

We have taken every measure to provide accurate product images for each product for sale on the site. However, individual differences between, e.g, Internet browsers or monitor colour contrasts are outwith our control and we cannot be held responsible or liable for any differences in colour between the image and the actual product.

LIABILITIES

The products sold on jottnar.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from jottnar.com.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

YOUR CONTRACTUAL OBLIGATIONS

You confirm to us that:

  1. you are legally capable of entering into a binding contract in respect of the product(s) you are ordering;
  2. all information and details provided to us (including on your registration and order) are true, accurate and up-to-date in all respects and at all times;
  3. you will comply with your obligations on your use of the website as set out in these terms and conditions below.
YOUR USE OF THIS WEBSITE

You agree that in using our website you will not:

  1. use the website for any unlawful purpose;
  2. use the website in any way that interrupts, damages, impairs or renders the website less efficient;
  3. transfer files that contain viruses, trojans or other unlawful programs;
  4. access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the website's security measures;
  5. email or otherwise disseminate any content which is defamatory, obscene or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, age, disability or otherwise;
  6. advertise or promote third party or your own products or services including by way of the distribution of "spam" email;
  7. use the website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to our website at any time without notice if we have reasonable grounds to believe that you have breached any of these terms and conditions. This will not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

ORDER CONFIRMATION

You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please call customer services on +44 (0) 844 800 0938 or email support@jottnar.com.

You will receive a further email upon successful despatch from our warehouse of your product. Arrival time at your specified address will be in accordance with the method of shipping selected.

DELIVERY

We offer free shipping to UK mainland addresses on all of our products via Royal Mail. For all orders received by us before 2pm on a working day (Monday to Friday inclusive), this service will ship that same day and will normally deliver your product within 2-5 working days.

Products are despatched by us via Royal Mail on working days only so please factor this into your selection. An order placed with us after 2pm on Friday will not be despatched until the following Monday.

All of our services require a signature on delivery so please account for this when you order. On occasions where delivery is attempted and nobody is present to receive the package, a card will be left at the delivery address with details of the local Post Office where the package is being held.

If you require your product urgently, or on a Saturday, the following four options are available:

Special Delivery Next Day - Guaranteed by 1pm*: £8.25
Royal Mail guarantees that this service will deliver to 99% of the UK by 1pm the next working day.

Special Delivery Next Day - Guaranteed by 9am*: £21.60
Royal Mail guarantees that this service will deliver to 99% of the UK by 1pm the next working day.

Special Delivery Next Day with 1pm Saturday Guarantee*: £12.90
As for Special Delivery Next Day, but for items ordered on a Friday only.

Special Delivery Next Day with 9am Saturday Guarantee*: £24.60
As for Special Delivery Next Day, but for items ordered on a Friday only.

* Order needs to be placed before 2pm UK time.

 

CHRISTMAS OPENING AND LAST ORDER DATES

Last posting dates for pre-Christmas delivery:

Standard free - 15th December

Special Delivery paid for - 1pm, 22nd December

Please be advised that our office will be closed on 24th, 25th, 26th and 27th December and 1st and 2nd January.

BFPO

We ship free of charge to overseas British service personnel with a valid British Forces Post Office (BFPO) address. For personnel based outwith the VAT territory of the EC, we are able to refund 20% VAT from the cost of sale upon receipt of a written order from your Commanding Officer (CO) confirming that you are based outside the EC. In some cases, BFPO addresses within the EC are eligible for zero-rating under Article 151 Principal VAT Directive 2006/112/EC. In these instances, a written order from your CO confirming eligibility will allow us to refund 20% VAT from the cost of sale.

To apply free shipping during checkout, please choose 'BFPO' from the drop-down list in Country and select 'British Forces Abroad' in County/State. Order as normal using either our website or telephone. If you additionally wish to claim back 20% VAT, where eligible, we will refund this amount to the same card that made the original purchase upon receipt of your CO's written order confirming that zero-rating status applies to your particular BFPO number.

CURRENCY

Prices are quoted in UK £ Sterling and are inclusive of VAT. For international (non-UK) customers, local import duties may be payable by the recipient on receipt of the order.

RETURNS POLICY

We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.

Exchanges or Refunds. Provided the item is within 21 days of receipt of your order and is in 'as new'* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under 'Returns Procedure' below.

* the product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we'll be able to repair it for you at a small charge.

If a faulty item has been worn it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be rejected and returned to the customer.

Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Jöttnar Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer's return postage costs will be refunded.

RETURNS PROCEDURE

Please email us at support@jottnar.com, outlining the nature of the return. Please include your Order ID and Order Date.

On receipt of this request we will email you a Returns Authorisation Number which you should complete on the Product Return Form that was included with your order, if you haven't got this form, please ask us to email you a copy.

Return product and the completed Product Return Form to: Jöttnar - Returns, Intermail, Horizon West, Canal View Road, NEWBURY, RG14 5XF.

You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.

When we receive your return we will process it quickly and will refund you on any monies owing directly to the card you used to purchase your original item(s).

Return postage costs
For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Jöttnar to the customer at a rate equivalent to Royal Mail's First Class Recorded service (UK customers) or Royal Mail's International Signed For service (international customers).

AMENDING AN ORDER

If you would like to amend your order, please call customer services on +44 (0) 844 800 0938 or email support@jottnar.com.

CONTACT AND CUSTOMER SUPPORT

Your call or email will be answered by someone who uses and closely understands our product and every enquiry will be answered promptly.

Our hours of business are 9am to 5pm, Monday to Friday.

Email: support@jottnar.com
Telephone: +44 (0) 844 800 0938
Mail: Customer Services, Jöttnar Ltd, PO Box 3890 , SWINDON , SN3 9EB

PRODUCT CARE

All of our products are designed to withstand use in a mountain environment. However, in order to achieve an optimum performance standard across numerous metrics (weight, breathability, robustness, packability, loft etc), you should take reasonable care to protect and look after your product.

Each product contains integral care labels which should be strictly adhered to. To further enhance the life and performance of your product, please also ensure that the item is stored carefully when not in use. Jöttnar will not be liable for any damage that results from contravening these instructions.

FREQUENTLY ASKED QUESTIONS

I've decided that I don't want to keep my product and would like a full refund. Can I do this?
Yes, of course. Provided the item is within 21 days of receipt of your order and is in 'as new' condition, you can return it to us for a full refund. The monies will be credited to the same card that initial payment was taken from.

What does 'as new' condition mean?
This means that the product is unused and in the same condition as when you received it from us. Swing tickets must still be attached and the original packaging retained. If the product shows any signs of use (stains, hairs, creases, odours) then we will not be able to re-stock it and will consequently not be able to accept it for a refund. In such an event, the item will be returned to you.

Do you provide expedition or athlete sponsorship?
Yes we do, although we generally limit this to our Pro Team. If, however, your proposal is unique or interesting and there is value for all parties then by all means get in touch.

Do you provide bulk discounts?
This depends on order volume, availability and usage. If you wish to discuss, please drop us a line or call.

Do you deliver to BFPO addresses?
We do deliver to BFPO addresses. 

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights in all content on this website are the property of Jöttnar Ltd and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.

Jöttnar and the Jöttnar Mjölnir logo are trademarks of Jöttnar Ltd.

COMPANY INFORMATION

Jöttnar is a registered company in England & Wales Reg No. 07825249. VAT Reg No. 133009653. EORI No. GB133009653000.

Registered office address: 
Jöttnar Ltd
13 Dyfrig Street 
CARDIFF 
CF11 9LR