Returns

RETURNS PROCEDURE

  1. Please email us at [email protected], explaining the reason for the return and including your Order Number.
  2. On receipt of this request we will email you a Returns Authorisation Number which you should insert on the Product Return Form that was included with your order. If you require a new one, please ask us to email you a copy.
  3. Return the product and the completed Product Return Form to: Jöttnar, SKU Logistics, Unit A5 Groundwell, Stephenson Road, Swindon, UK, SN25 5AX.

You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.

Product exchanges are processed the same day we receive the original item.  Refunds are batch-processed every Friday.  Depending on your payment method, monies will normally show up in your account 3-10 days thereafter. 

RETURN POSTAGE COSTS

For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Jöttnar to the customer at a rate equivalent to Royal Mail’s First Class Recorded service (UK customers) or Royal Mail’s International Signed For service (international customers).
 

INTERNATIONAL RETURNS

All packages being returned to us from outwith the UK must be marked ‘Goods returned under warranty’. We will not accept customs charges incurred when returning items.